Feature |
Platinum (Comprehensive) |
Diamond (Semi-Comprehensive) |
Pearl (Non-Comprehensive) |
---|---|---|---|
Call center support To register complaints |
✓ | ✓ | ✓ |
Maintenance visit Regular on-site inspections including basic maintenance work |
✓ | ✓ | ✓ |
Call-back interventions Covers call back assistance during working days Monday to Saturday |
✓ | ✓ | ✓ |
Small repairs Small repairs, defined, are included to ensure availability |
✓ | ✓ | |
Mid repairs Mid repairs, as defined in contracts |
✓ | ✓ | |
Large repairs Coverage of all-in maintenance, call-back, or repair work, as defined in the contract |
✓ | ✓ | |
Customization Comprehensive coverage of all-in maintenance, call-backs, and repair work along with customization of services based on customer needs at additional cost. |
✓ |